T&C's | Icon Cleaning Company

conditions

Terms & Condition

Icon Cleaning Company ABN 53 666 278 502

DEFINITIONS AND INTERPRETATION

The following terms are used through these terms and conditions and have the following meaning:

Customer means a registered user of the Icon Cleaning Company website that can book a Job;

Equipment and Materials means any equipment (i.e. vacuums, lawnmowers, etc.) and materials (i.e. cleaning products, clothes, etc.) that may be necessary to complete a Job;

The job means any domestic or commercial cleaning service booked by a Customer on the Icon Cleaning Company website;

Job Fee means the price paid by the Customer for a Job, as published by Icon Cleaning Company and/or agreed between the Customer and Icon Cleaning Company from time to time;

Job Request means a request for a Job made by a Customer to Icon Cleaning Company on the Icon Cleaning Company website;

Location means the address of the Customer or other location where Icon Cleaning Company is to complete the Job;

Service Agreement means an agreement between Icon Cleaning Company and customer

Tax Invoice has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth);

User means any Customer or Service Provider that uses the Icon Cleaning Company website.

USING THE WEBSITE

General

To use the Icon Cleaning Company website, you must log in to the website and set up your account.
You agree that your use of the Icon Cleaning Company website and all Jobs booked through the Icon Cleaning Company website are subject to these terms and conditions.
When Icon Cleaning Company accepts a Job from a Customer, that creates an independent agreement between Icon Cleaning Company and the Customer on the terms set out in this Agreement.
Anyone over the age of 18 may use the Icon Cleaning Company website to request and book Jobs in the areas in which Icon Cleaning Company operates.
The Customer acknowledges that the Icon Cleaning Company performs each Job.

Features

The Icon Cleaning Company website enables Customers to:

request and book Jobs with Icon Cleaning Company;
make payments to REMCO CORPORATION Pty Ltd;
rate Icon Cleaning Company and Jobs; and
manage their Icon Cleaning Company website account.

The Icon Cleaning Company website enables the Icon Cleaning Company to:

receive requests from Customers for Jobs;
accept and reject requests for Jobs;
manage accepted Jobs;
log work is undertaken and confirms completion of Jobs;
manage payments for Jobs completed; and
manage their Icon Cleaning Company website account.

Making a booking

Cleaning Plan for Customers:

Our General Cleaning offer acts in a similar way to a gym membership. If you commit to a minimum period of time, you will receive a discount. Please note that if you cancel your plan before the end of the minimum commitment, you will be subject to a $100 fee. Note that if you sign up for a regular weekly or fortnightly clean, you are not locked into a plan and can cancel at any time; full terms and conditions are below.
Minimum Commitment: If you have chosen one of the Icon Cleaning Company plans with a 10% or 20% discount, these options have a minimum commitment of 3 cleans. If you cancel the service before your third clean has been rendered, you will be subject to a $100 cancellation fee.
Rescheduling cleans: You can reschedule cleans up to 24 hours before the clean at no charge. If you cancel within 24 hours of your clean, you will be charged a cancellation fee of $45, part of which may be allocated to the Crew member for loss of work.

To book a Job:

the Customer must submit a Job Request from the Icon Cleaning Company website.
The Job Request will be confirmed within 24 hours.
Icon Cleaning Company does not guarantee that it will accept any Job Request.

Undertaking the Job:

Icon Cleaning Company agrees to arrive at the location on time (being specified by the Customer).
Icon Cleaning Company will undertake the job to a professional standard. Where a Job is not completed to a satisfactory standard (as determined by Icon Cleaning Company, at its sole discretion), the cleaner will rectify the issue at the earliest availability.
The Job Fee includes Equipment & Materials; Icon Cleaning Company will ensure they have those with them. Otherwise, the Customer must ensure they have all necessary Equipment & Materials for the cleaner to perform the Icon Cleaning Company website Job.
The Customer must ensure that it provides the Cleaner with a safe working environment, whether in a domestic or commercial setting. Without limitation, the Customer agrees to safely restrain all animals, ensure that all electrical equipment is in safe working order (and approved for use), there are no dangerous environments (such as live exposed electricity), and there are no unannounced persons in the Location.
The Customer agrees that Icon Cleaning Company is not liable for minor wear and tear during a Job. Icon Cleaning Company shall not be liable for any breakage with a value under $100 if such breakage was genuinely accidental and occurred in providing the Job. The Customer agrees that Icon Cleaning Company shall have the first right to rectify, repair, or resupply services to remedy any damage or incomplete work.

CANCELLATIONS

The Customer may cancel any booking on the Icon Cleaning Company website no less than 24 hours prior (for example, a Friday booking must be canceled by 6.00 pm on Wednesday) without penalty or charge.

Cancellations made with less than 24 hours’ notice will incur a $45 cancellation fee.

If Icon Cleaning Company arrives at a job booked by a Customer and, at no fault of their own, cannot perform the job, then the Customer will incur a $99 cancellation fee. This cancelation fee applies to, but it not limited to, the following circumstances:

(a) Icon Cleaning Company cannot access the property because the Customer is either not present at the property to let them in or has forgotten to leave a key in a location which has been clearly described;

(b) Icon Cleaning Company do not have access to the facilities necessary to perform their jobs, such as water and electricity;

(c) The property is not completely empty prior to an end of lease clean (i.e. if any furniture, boxes, rubbish, or personal items are present);

(d) There are other people present at the property that hinder the ability of the Cleaner to perform their job to the best of their ability (e.g. tradesmen, carpet cleaners, painters, etc.)

Where a Cleaner is unable to attend a Job, Icon Cleaning Company shall use its best endeavors to find a replacement Cleaner, however, if an alternate Cleaner cannot be found, Icon Cleaning Company shall not be liable to the Customer (although no Job Fees will be charged).

RATINGS

The Customer may use the rating system on the Icon Cleaning Company website to rate and provide feedback on the cleaner and each Job.
The Customer agrees to provide accurate information and to not unreasonably give a Cleaner or Job a low rating.
If the Customer is unsatisfied with the standard of a Job, the Customer must first discuss the matter with Icon Cleaning Company and Icon Cleaning Company shall endeavor to resolve the matter within 2 business days.

FEES, PAYMENTS, AND REFUNDS

The Customer shall pay REMCO Corporation Group Pty Ltd the Job Fee for a Job undertaken by Icon Cleaning Company. Payment of the Job Fee will be via EFT or Cash after the Job has been completed.
Payment of Job Fees shall be made by Icon Cleaning Company to Cleaners
Icon Cleaning Company will provide (at their own discretion) a refund or credit for the Job Fee (as appropriate) where, by no fault of the Customer, the Job is not performed or cannot be satisfactorily completed. Refunds will not be issued in any other circumstances except where required under the law.
Customers who book an end-of-lease clean (also known as a “move-in/out clean” or “bond clean”) will be entitled to a “bond back guarantee”. The guarantee is subject to these terms and conditions as outlined in clauses 5,6,7,8,910,11 and 12.
If any items on the bond cleaning checklist are omitted by the Cleaner, then the Service Provider will redo the omitted items free of charge.
If an item on the end of the lease cleaning checklist is omitted, then the Customer is required to notify the Icon Cleaning Company via email within 72 hours of the completion of the end of the lease. This email must clearly state all items on the checklist that were omitted and must also include photographs to support the claims that checklist items were omitted.
Icon Cleaning Company will only be obligated to redo an end-of-lease clean once. Only the items clearly stated in the email sent by the Customer (as per clause 29) will be redone.
If a Customer fails to mention any items that were omitted within the email (as per clause 29), then Icon Cleaning Company will not be obligated to redo the items that the Customer failed to mention.
The bond back guarantee is only available for 72 hours immediately following the completion of a bond clean. Customers who notify Icon Cleaning Company of quality-related issues more than 72 hours after the completion of the end-of-lease clean will not be eligible for the bond back guarantee.
Customers acknowledge that any Cleaner may not be able to remove stains present on any surfaces in the property. In no circumstance will a Cleaner be sent back to redo a job in an attempt to remove stains.
Customers acknowledge that the property must be completely free of any furniture, boxes, rubbish, and any personal items in order for an end of the lease to be properly conducted. If any furniture, boxes, rubbish, or personal items are present at the time of the service, and the customer chooses for the service to be conducted anyway, then the bond back guarantee will be voided.
In some circumstances, the total labour hours estimated for a service may be incorrect. This can happen for various reasons, including, but not limited to, the condition of the property is worse than expected, the property being larger than expected, the property has more windows than average, the property having more than one kitchen, etc. If a bond clean requires more labor hours than estimated, then the customer will only be eligible for the bond back guarantee if they agree to pay for the additional labor hours that are needed to satisfactorily complete the job (as determined by Icon Cleaning Company, at its sole discretion).

GENERAL TERMS AND CONDITIONS

The content of this website is for your general information and use only. It is subject to change without prior notice. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: email, contact details, and address.

By viewing or using the Icon Cleaning Company website you accept these terms and conditions. By accepting these terms and conditions you are granted a limited, non-exclusive, and revocable license to access and use the Icon Cleaning Company website, in accordance with these terms and conditions.

38. You acknowledge that Icon Cleaning Company may issue a license to any other user or users as it sees fit and without limitation.

Icon Cleaning Company may revoke or suspend the license of any user in its absolute discretion for any reason that it sees fit, including, but not limited to, for a breach of these terms and conditions or a breach of the Service Agreement.

You acknowledge that the Icon Cleaning Company website is hosted by Icon Cleaning Company and as a hosted and managed service, Icon Cleaning Company reserves the rights to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter the Icon Cleaning Company website.

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies, or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

Unauthorized use of this website may be a criminal offense and/or give rise to a claim for damages.

This website may also, on occasion, include links to other websites that are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content, and availability of those websites.

Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed upon. You must refer to the individual warranty relevant to any particular product or service.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs, and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website and the goods purchased.
In no event will we be liable for any loss, damage, cost, or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
By using or registering on the Icon Cleaning Company website you grant us the right to add your contact details to our database, from time to time we may contact you about offers and promotions. You can easily be removed by either unsubscribing via a link supplied on the email content or contacting our Customer Service at info@iconcleaningcompany.com.au and we will happily remove you from marketing communications.
You agree not to solicit, canvass, or approach any of the Icon Cleaning Company Cleaners with a view of establishing a relationship with that person or entity for any business which does or may compete with the business of Icon Cleaning Company. Customers who foster a private arrangement for cleaning services with our Cleaners agree to pay a $1,000 Service Provider referral fee to Icon Cleaning Company.
Icon Cleaning Company maintains a privacy policy in compliance with the relevant privacy legislation for data that it collects about users. This privacy policy does not apply to how a Cleaner handles personal information.
Should you have any questions about our terms and conditions, please contact us via the methods on our website.

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Checklist

CLEANING DUTIES CHECKLIST

Cleaning Area	General Cleaning	Deep Cleaning	End of Lease
Dusting
Vacuum Carpets
Sweep and Mop Floors
Mirrors
Interior Windows
Switches/Power points
Accessible Lightings
Stack/ Run Dishwasher
Appliances*
Stovetop/Oven*
Microwave*
Benchtops/Splashback
Sink/Taps
Rangehood
Cabinets/Shelves**
Toilet
Shower
Bathroom vents *
Tidy Beds
Furniture
Wardrobes/Cupboards*
Empty Rubbish bins
Skirting boards
Cornices
Walls
Doors/Handles/Frames
Kitchen/bathroom**
Fridge**
Laundry area
Fold Clothes
Change bed sheets
Balcony/Patio
Garage sweep
Laundry cabinets
Cabinets/Shelves*

*External

**Internal

info@iconcleaningcompany.com.au

Terms & Condition

CLEANING DUTIES CHECKLIST

Icon

Cleaning

Company